Privacy policy

Adorati Limited respects your privacy and is committed to protecting your personal information in accordance with the New Zealand Privacy Act 2020.

This policy explains what information we collect, how we use it, who we may share it with, and the choices available to you.

Information we collect

When you visit our website, place an order, contact us, subscribe to our emails or otherwise interact with Adorati, we may collect information including:

  • your name

  • email address

  • phone number

  • billing and delivery addresses

  • order and transaction details

  • information you provide when contacting us

  • device, browser and IP address information

  • information about how you browse and interact with our website

We only collect information that is reasonably necessary for operating our business and providing our products and services.

How we use your information

We may use your personal information to:

  • process and fulfil your orders

  • arrange delivery and manage returns or refunds

  • communicate with you about your order or enquiries

  • provide customer service

  • maintain and improve our website and services

  • prevent fraud and protect the security of our store

  • comply with legal and accounting obligations

  • send marketing communications where you have chosen to receive them

  • understand how customers use our website and measure the effectiveness of our advertising

You can unsubscribe from marketing emails at any time using the unsubscribe link contained in our emails.

Shopify and payment processing

Our online store is hosted by Shopify, which provides the e-commerce platform we use to operate our website and process orders.

Shopify and our payment providers may process personal information as necessary to provide payment, checkout, fraud prevention and other services.

Adorati does not receive or store your full credit or debit card details.

Delivery and service providers

We may share information with trusted service providers where necessary to operate our business.

For example, we may provide your name, delivery address, contact details and relevant order information to courier or fulfilment providers so they can deliver your order.

We may also use service providers for accounting, website hosting, email communications, analytics, advertising and other business functions.

We only share information that is reasonably necessary for those providers to perform their services.

Cookies, analytics and advertising

Our website uses cookies and similar technologies to operate the site, understand how visitors use it and support marketing and advertising activities.

We use Shopify's Facebook and Instagram by Meta integration, including the Meta Pixel and Conversions API.

These tools may collect or receive information about activity on our website, such as pages or products viewed, searches, items added to cart, checkout activity and purchases.

Under our current Meta data-sharing settings, information such as your name, email address, phone number, location and browsing activity may also be securely shared with Meta to help match website activity with Meta users, measure advertising performance and improve the relevance of advertising.

You may be able to control certain cookies or data-sharing preferences through your browser, our website privacy controls, or the privacy settings provided by the relevant third-party platform.

Disclosure of information

We may disclose personal information where:

  • it is necessary to provide products or services you have requested

  • you have authorised us to do so

  • it is required or permitted by law

  • it is necessary to protect our legal rights, customers or business

  • we use trusted service providers to perform services on our behalf

Some service providers, including Shopify and Meta, may process information outside New Zealand.

Security

We take reasonable steps to protect personal information against loss, misuse, unauthorised access, disclosure or alteration.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

How long we keep information

We keep personal information only for as long as reasonably necessary for the purposes for which it was collected, including meeting legal, accounting and tax obligations.

Accessing or correcting your information

Under the New Zealand Privacy Act 2020, you may request access to personal information we hold about you and ask us to correct information that is inaccurate.

To make a privacy request, please contact us using the contact details provided on our website.

Changes to this policy

We may update this Privacy Policy from time to time to reflect changes to our business, services, technology or legal obligations.

The current version will always be published on our website.