Refund policy

We hope you love your Adorati purchase. If something isn’t quite right, please contact us and we’ll help you work through the options.

Change-of-mind returns

If you change your mind about your purchase, please contact us within 7 days of receiving your order.

To be eligible for a change-of-mind return, the item must be:

  • unused and unworn

  • in its original condition including tags still attached

  • returned with any original packaging and accessories

  • accompanied by proof of purchase

Return shipping costs for change-of-mind returns are the customer’s responsibility.

Once your return has been received and checked, we’ll confirm whether it has been accepted. Approved returns will be refunded to the original payment method.

Original shipping charges are not refundable for change-of-mind returns.

Sale and promotional items

Sale or clearance items are not eligible for change-of-mind returns unless otherwise stated.

This does not affect your rights under the New Zealand Consumer Guarantees Act if an item is faulty, damaged, not as described, or otherwise fails to meet a consumer guarantee.

Faulty, damaged or incorrect items

If your order arrives damaged, faulty or incorrect, please contact us as soon as possible with your order details and, where helpful, photos of the issue.

Your rights under the Consumer Guarantees Act 1993 apply. Depending on the nature of the problem, you may be entitled to a repair, replacement or refund.

Where an item is confirmed as faulty or we have sent the wrong item, Adorati will cover reasonable return-shipping costs.

Promotional gifts

If your purchase included a free promotional gift and you return the qualifying item for a change-of-mind refund, the promotional gift must also be returned unused and in its original condition.

If the promotional gift is not returned, we may deduct its stated retail value from any change-of-mind refund.

Exchanges

We don’t currently offer automatic online exchanges.

If you would like a different item, please contact us. Where appropriate, we can arrange a return and you can place a new order for your preferred product.

Your consumer rights

Nothing in this policy limits or excludes your rights under the Consumer Guarantees Act 1993 or other applicable New Zealand consumer law.